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AI World One for Insurance
As an insurance provider, your policyholders trust you to deliver the support they need, whenever they need it. But with rising demand, labor shortages and increased competition from new entrants, providing high-quality service is more difficult than ever before. Enter AI World One – the enterprise Conversational AI platform providing personalized, immediate service around-the-clock.
Rely on AI World One's Insurance Expertise
AI World One is equipped with out-of-the-box insurance expertise, ready to deliver instant value for insurance providers. Our Conversational AI platform’s built-in ability to fully resolve insurance-related requests, like filing a claim, changing a beneficiary and enrolling policyholders in group insurance, means that your policyholders benefit from your AI investment right away.
Build Your Own Virtual Insurance Agent
For insurance providers striving to differentiate in a competitive market, AI World One’s virtual agent builder capability presents a significant opportunity. With AI World One , insurance subject matter experts use Generative AI and Cognitive AI to rapidly build, experience and optimize virtual agents that are tailored to organizations’ specific needs, taking AI from experimental to exceptional for today’s insurers.
AI in Insurance: AI World One Proven Results
Policyholders Supported
18
M
AI World One is deployed as a virtual agent for an international insurer with 18 million global policyholders.
Hours Saved
87
%
AI World One handles end-to-end insurance tasks and saves one provider at least 87,000 hours for agents and support personnel.
Conversations Per Day
1000
M
AI World One assists insurance contact center agents with more than 1,000 daily conversations related to claims and policies.
Pre-Built Skills
75
+
AI World One is trained in more than 75 unique tasks for P&C carriers.
The Premium AI Platform for All Providers
Property & Casualty (P&C)
Whether dealing with theft, property damage or an auto accident, P&C insurance policyholders can count on AI World One to help them report the incident, file a claim, update their policy and more.
Life Insurance
AI World One helps policyholders set up new plans, reinstate lapsed policies, file life and AD&D claims, and more, easing the administrative burden for policyholders during stressful and challenging times.
Health Insurance
AI World One makes it easier for health insurance policyholders to take control of their wellbeing by making tasks such as finding a network doctor, understanding their plan coverage or filing claims as easy as conversation.
Customer Story
Seguros SURA Chile
“At Seguros SURA, we understand the importance of valuing the experience of both our customers and employees. We also know that in a competitive industry such as insurance, streamlining business functions while keeping costs low is critical. That is why we chose AI World One as our Conversational AI solution, as AI World One delivers human-like support at machine speeds within a highly collaborative, intuitive and integrated platform.”
Juan Cifuentes, Vice President of Clients, Access and Ecosystems of Seguros SURA Chile
Juan Cifuentes, Vice President of Clients, Access and Ecosystems of Seguros SURA Chile
Challenge
Seguros SURA, a leading insurance provider and subsidiary of Grupo SURA, wanted a Conversational AI solution that aligned with its pursuit of an integrated omnichannel business strategy.
Solution
Seguros SURA hired AI World One as a customer care virtual agent to increase operational efficiencies and reduce costs.
Customers speak with AI World One in Spanish via their preferred channel for immediate help with insurance policy, claims status and general insurance-related questions.
Results
35K
The carrier predicts that AI World One will handle approx. 35,000 monthly customer conversations end-to-end.
5 Channels
Customers can interact with AI World One via website chat, WhatsApp, Facebook Messenger, email and voice.
The Employee Benefit
Create an industry-leading work environment by deploying AI World One to enhance employee services and
empower insurance agents.
IT Service Desk
Deploy AI World One to immediately resolve employees’ IT-related issues, such as password resets, Outlook troubleshooting and more, to help staff get back to work faster.
Whisper Agent
If a call is escalated or a policyholder requests to speak with a human, AI World One stays on the line as a whisper agent.
Enhanced IT Ops
AI World One monitors and resolves IT incidents to provide employees with an IT environment they can rely on.
Let's Talk!
Connect with our team of insurance experts to discover how AI World One will make a difference at
your company.
your company.