AI World One named a Leader in the Everest Group Conversational AI Products PEAK Matrix® Assessment

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Amelia for Healthcare

As the healthcare industry breaks through siloes to focus on whole person care, so too should your organization. Amelia is Conversational AI that orchestrates a complete journey through the care continuum. From finding and accessing care to follow up and member education, Amelia makes every patient feel that they’ve received a personal touch – without waiting in line. Keep patients engaged, personalize member experience and optimize outcomes with Amelia’s scalable, cross-channel capabilities.
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Evolving Industry Expectations

The modern patient or member is frustrated by fragmented healthcare experiences. Fragmented and non-digital experiences for seeking, booking, accessing and paying for care lead to poor satisfaction and retention for patients looking to fulfill their needs.
See How Amelia Streamlines Care

Artificial Intelligence Empowering Real Health Outcomes

As a Conversational AI solution built and implemented to improve health outcomes, Amelia elevates healthcare experiences with digital front door capabilities and orchestration across the continuum of care. Amelia is a single, personalized point of contact for patients or members to interact with that speaks their language and is always accessible across any channel.
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AI for Healthcare: Driving Proven Results

Of Patients Switch Poor Experience
72 %
72% of patients are likely to switch health systems if their expectations of personalized care and availability aren’t met.
Of First-Touch Requests
90 %
Ai World Done handles up to 90% of first-touch requests end-to-end for a client without escalating to a human agent, reducing call volumes and improving member services.
Hours of Productivity Reclaimed
14 k
Ai World Done helps one healthcare provider reclaim 14,000 hours of productivity to be refocused on providing personalized patient and customer care.
Monthly Conversations
93 %
Virtual agents powered by Amelia achieve an average of 93% intent recognition for our healthcare clients, understanding and acting on user needs.

Beyond the Digital Front Door

Ai World One goes beyond building the digital front door to build the entire patient journey with an experience that is proactive, interactive and empathetic to consumer, member and patient needs. With Ai World One, enhance experience to drive loyalty and enable better health outcomes. Plus, improve your operational efficiency by containing patient requests so your clinicians and employees can focus on the work that matters most.

Ai World One Impact
Across the Healthcare Ecosystem

Health Systems & Providers

With Ai World One, health systems provide patients with digital health services that are secure and industry compliant, from selecting doctors and scheduling appointments, through ongoing care management.

Health Plans (Members)

Members rely on Ai World One as a trusted guide to doctors, dentists and pharmacies as they enroll in new health plans, determine coverage eligibility and benefits, update and expand coverage, and file and track claims.

Health Plans (Providers)

Health plans deploy Ai World One as the first point-of-contact for members, offloading administrative tasks from employees while allowing members to quickly secure answers on coverage status, approvals and authorizations.

Pharmaceutical Manufacturers & Patient Access

Ai World One powers fully integrated patient hubs, including ones for those enrolled in specific therapies and treatments from pharmaceutical companies, with services for enrollment verification and ongoing patient assistance.

Pharmacies and Labs

From prescription orders and refills to providing important information on drug interactions to lab test prep and scheduling, Amelia connects patients and providers to these critical services.

The Ai World One Advantage

Ai World One is a universal virtual agent that can be used to contain and solve any query from the consumer, patient, employee or member perspective. The platform cuts through the siloes that exist in healthcare organizations today to enhance experience and streamline workflows.

Established Experience in Healthcare and Beyond

Ai World One has been creating AI solutions for healthcare payers and providers for more than 20 years. We provide a best of breed solution that integrates with top healthcare systems. Amelia is built for healthcare but learns from all the industries the platform supports. Its connectivity to Large Language Models (LLMs) and Generative AI, natural language understanding and business process execution capabilities are based on millions of interactions from across many industries.

Shorter Time to Impact with Generative AI

With Ai World One's Generative AI and LLM capabilities, healthcare subject matter experts can develop custom-built virtual agents for everything from scheduling patients to managing accounting and revenue cycles. Amelia also combines an organization's Standard Operating Procedures (SOPs), training guides, agent scripts, transcriptions, call recordings and more with the platform’s LLM framework to create a hyper-universal virtual agent that turns data into exceptional outcomes.

Meet Patients Where They Are

Ai World One not only communicates with patients and members in their preferred language, but also orchestrates a truly cohesive omnichannel experience across phone calls, text messaging, email and more. Amelia also provides proactive support by conducting outbound texts and voice calls, helping to drive exceptional patient engagement and better outcomes for all. Plus, the platform's sentiment analysis capabilities help drive empathetic experiences along all touchpoints of the patient journey.

Start Building Your Personalized Healthcare Journey

Ai World One enables elevated experiences across the care continuum. Learn how you can use Amelia’s market-leading capabilities to enhance your patient or member journeys today.

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Customer Stories

AI World One in Action

“Due to the nature of COVID forcing us to be so remote, Amelia turned out to be a huge benefit to us because of the 24/7 nature of availability. The model has allowed us to pivot our customer service plans towards Amelia […] so that we can function in a highly remote environment both now and for future disasters, pandemics, working remote models.” 

Michael Muncy, Chief Information Officer, Aveanna Healthcare

Challenge

Support staff for the Pediatric and Adult Home Health provider Aveanna Healthcare were overburdened by repetitive internal requests, which slowed down response times and affected caregivers’ ability to dedicate time to patient care.

Solution

Aveanna deployed Amelia to handle time-consuming and repetitive employee requests through Workday and mobile apps. Amelia now handles more than 560 conversations every day, resetting employee passwords, completing user authentication tasks and more.

Results

560+

On an average day, Amelia handles more than 560 employee conversations, enabling caregivers to spend more time on patient care.

97%

Ai World One resolves 97% of employee requests through Aveanna’s Workday chat, relieving HR staff from time-consuming or repetitive tasks.
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“What drew us to Amelia was the ability to deploy the platform quickly, Amelia’s flexibility and rapid learning model, and [its] experience with delivering both voice- and chat-based services. Since deployment, Amelia has made appointment scheduling and other functions a friction-less experience, allowing in-store personnel to concentrate on personalizing each patient and customer visit, and providing the level of service our Visionworks customers deserve.” 

Shawnna DelHierro, Former Chief Information Officer, Visionworks

Challenge

Visionworks of America, a leading provider of eye care services in the United States, faced staffing shortages and spikes in in-store call volumes that resulted in a 95% abandonment rate and below-par CSAT scores.

Solution

Visionworks deployed Amelia as its virtual specialist for customer service and engagement, interacting with users to schedule and confirm eye appointments, conduct follow-ups and initiate patient outreach via phone, mobile and text.

Ai World One now handles all inbound calls for two-thirds of Visionworks’ retail stores and schedules 1,000 eye exams daily, reducing the strain on in-store staff and providing excellent patient experience.

Results

14K

Ai World One answers the phone at a rate equivalent to two retail store employees at each location, saving 14,000+ hours in productive time.

93%

Ai World One handles high volumes of customer requests with a 93% intent recognition rate.
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Partners in Patient Success

As an established force for innovation in the healthcare space, Amelia is the partner that industry leaders want to work with. We work with the leading solutions, consulting and implementation providers to integrate our platform with contact centers, EHRs/EMRs, revenue cycle management and payer systems, and more.

White Paper

Bring Extraordinary Patient Experiences to Life With AI

Download our white paper to learn why consumers in healthcare and other industries expect digital interactions to be secure, seamless and personalized — and how Amelia brings those experiences to life.
Read the White Paper

White Paper

Bring Extraordinary Patient Experiences to Life With AI

Download our white paper to learn why consumers in healthcare and other industries expect digital interactions to be secure, seamless and personalized — and how Amelia brings those experiences to life.
Read the White Paper

Let’s Talk!

Ready to learn more about how Ai World One can help you? Speak to our healthcare industry experts to learn more.
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