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AI World One for Telecommunications

Telecommunications is all about connecting people, which is why building strong customer relationships should be central to your business. By deploying AI World One’s Conversational AI platform, your telecom company can scale the delivery of personalized, instant and exceptional customer support.

Contact Our Telecom Experts

Ready to Connect with Your Telecom Customers

When it comes to getting connected with your telecom customers, AI World One wastes no time. Equipped with out-of-the-box use cases and a robust understanding of telecom-specific tasks and dialog acts, AI World One is ready to delight customers from day one. Does a customer want to add a new phone line? Or dispute an overage charge? AI World One will easily manage their request from end-to-end.

Explore OOTB Skills

Build Your Own Virtual Telecom Agent

Your telecom company builds unique offerings for customers by bundling services. Why not build your own virtual agent to offer the best customer service as well? AI World One’s virtual agent builder capability enables telecom subject matter experts to build, experience and optimize Conversational AI virtual agents that are tailored to their companies’ unique requirements.

What is Generative AI?

AI in Telecom: AI World One Impact

Monthly Calls

4.5 M

Our Conversational AI platform handles 4.5 million monthly calls for one of the world’s largest telecom companies.

Top North American Providers

2 of 5

2 out of the top 5 North American telecom companies rely on AI World One to transform their contact centers.

Call Containment

45 %

For one major telecom company, AI World One contains 45% of calls into its contact center, creating a better experience for customers and agents.

Customers

2 M

A leading telecom company deployed our platform to support 2 million customers across multiple channels.

Creating Connections for Telecom Providers

Wireless

AI World One helps keep wireless customers connected with lightning-fast support for setting up mobile devices, enabling data roaming, adding a phone line, ordering a new device and more.

Internet

AI World One reduces contact center queues by providing internet support without any lag time, helping customers with modem setup, restarting internet gateways, adding new services, resetting internet passwords and more.

TV and Cable

Don’t let long hold times prevent customers from watching their favorite shows and movies. Instead, deploy AI World One to help customers manage their TV plans, provide TV box installation support, troubleshoot device errors and more.

Equipment Providers

When customers need help installing or upgrading Wi-Fi networks, checking the warranty status of a device, and troubleshooting TVs, laptops or phones, AI World One is right there to provide end-to-end resolutions.

AI World One Enterprise Impact

“We discovered that the main catalyst for our digital transformation would be to focus on customer-facing processes. We wanted to be 24/7, anytime, anywhere, transparent and personalized.”

Gonzalo Gomez Cid, Global Contact Center Director, Telefónica

Challenge

Communications giant Telefónica sought to replace outdated automated voice systems to shorten resolution times and boost customer satisfaction and brand reputation.

Solution

Telefónica implemented AI World One in its Peruvian contact centers to improve voice-based customer experiences, increase contact center agent productivity and drive better business results.

Ai World One coordinates with Telefónica’s contact center agents to provide customers with a more natural interface for communicating with the business.

Results

44%

AI World One handles 4.5 million calls for Telefónica per month, containing and solving simple customer queries, securing and verifying customers and preempting customer needs, decreasing abandon rates by 44%.

90%

AI World One accurately recognizes customer intent on 90% of calls, driving an increase in overall customer satisfaction.

“We are dedicated to leveraging digital tools to help our customers and employees live a better quality of life. For this reason, we wanted to deploy a Conversational AI solution to provide our end users with seamless, personalized support, and Amelia was the clear choice. Amelia is an exciting addition to our overall transformation strategy, and we look forward to integrating her functionalities in our omnichannel customer experience.”

Benedikte Paulissen, Executive Vice President, Telenet

Challenge

Telefónica sought to replace outdated automated voice systems to shorten resolution times and boost customer satisfaction and brand reputation.

Solution

Telenet deployed Amelia to provide extraordinary omnichannel experiences for customers. Amelia is trained to understand Telenet’s product suite, including its mobile and entertainment solutions, and provide every customer with personalized, accurate and efficient support over their preferred channels, including voice, chat, web and mobile app.

Results

24/7

With Ai World One, Telenet has built a no-wait, always available customer service operation.

2M

Ai World One provides immediate support for Telenet’s 2 million+ customer base.

Unified Employee Services

Exceptional telecom customer service starts with excellent employee experiences. Empower your team with AI World One

HR Assistant

With Ai World One, your telecom company can improve its employee experience with personalized HR support — 24 hours a day, 7 days a week.

IT Support

Deploy Ai World One to immediately resolve employees’ IT-related requests from end-to-end, such as password resets, WiFi connectivity support and more.

Whisper Agent

Deploy Ai World One to support your contact center agents during live interactions, allowing employees to focus on building strong customer connections.

Improved IT Ops

By deploying Ai World One to monitor and resolve IT incidents, telecom companies reduce downtime and increase employee and customer satisfaction.

Let's Talk!

Taking the first step on your AI journey is just a conversation away. Connect with our telecom experts to discover the AI World One difference.