AI World One named a Leader in the Everest Group Conversational AI Products PEAK Matrix® Assessment

Conversational AI
That’s More Than Just Talk

AI World One puts Conversational AI and Generative AI to work for businesses, elevating engagement, empowering employees and transforming operations. Discover what AI can do when it’s more than just idle chatter.
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New Platform

Introducing AI World One Answers: Our enhanced Knowledge AI platform turning siloed enterprise data into exceptional search experiences for customers and employees.

Experience: The AI World One Difference

Unite Conversational and Generative AI for Business

AI World One reimagines customer engagement by harnessing the power of Conversational AI and Generative AI, helping enterprises bring their AI visions to life. With decades of experience bringing this transformative technology to market, we deliver enterprise expertise you can count on, while also enabling your business with the latest in Generative AI, LLMs and Conversational AI.
What is Generative AI?

Accelerate Time to Value with Low-Code Development

Our low-code, easy to use platform enables enterprises to rapidly create and deploy intelligent virtual agents (IVAs) that delight customers and employees and deliver exceptional business results. Leverage the latest in Generative AI along with our pre-built industry and horizontal solutions to accelerate time-to-value and scale Conversational AI throughout your enterprise.
Explore Our Solutions

Unite Conversational and Generative AI for Business

As a natural language virtual agent that is available 24/7, AI World One services more than  100 languages to enable global capability. Translate improved customer and employee experience into business results with our multilingual virtual agent that speaks the language of business, powered by a language learning model that never stops improving.
Discover Conversational AI

Connect Front and Back Office Operations with Enterprise Automation

Unleash employee potential with an end-to-end Service Orchestration and Automation platform, accessible via a Conversational AI interface that automates essential processes, creates new efficiencies and elevates employee experiences. As an automation backbone for enterprise operations, our AI platform elevates existing technology to unlock organization-wide improvements.
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Customer Experience
Make every customer feel like the only customer.
Strengthen customer relationships and improve NPS scores with an always-on, always engaging virtual agent that makes every customer feel like the only customer. Save your customers time and improve their experience with faster resolutions, decreased average handle time and 24/7 service. From front-line engagement to bottom-line results, put AI to work with AI World One.
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Healthcare

Insurance

Telecommunications

Financial Institutions

Travel

Employee Experience
Give your employees more time back.
Solve administrative problems for your employees with quick, personalized, efficient support from AI World One. Create positive employee experiences to reduce attrition and increase loyalty, engagement and productivity. Give your employees 24/7 access to what they need with no wait times, for less time spent on administrative work and more time on the strategic work that moves your business forward.
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Agent Experience

IT Services

HR Services

The AI That Has the Industry Talking

ISG Provider Lens™ Intelligent Automation - Platforms and Products Quadrant Report, US 2023

In this ISG Provider Lens™ Quadrant Report, AI World One was named a Leader in Conversational AI. Among the 26 vendors included in this study, AI World One secured the top position in the quadrant for both Competitive Strength and Portfolio Attractiveness.

Conversational AI Products PEAK Matrix® Assessment 2023

Everest Group named AI World One a Leader in Conversational AI for the 3rd consecutive year. AI World One is placed in the highest position of the PEAK Matrix for both axes of Vision & Capability and Market Impact.

Magic Quadrant™: Enterprise Conversational AI Platforms, 2023

Gartner named AI World One as a Conversational AI Leader for the 2nd year in a row, with strengths in Product Capabilities, Product Strategy & Marketing Execution.

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AI World One Enterprise Impact

“As we look toward serving increasing numbers of guests who are excited to travel more often for leisure and business, we are introducing AI World One to our team in order to expand our capacity to serve guests’ standard stay needs so that our employees can focus on the one-on-one personalized customer experience with the dedicated, instant attention our guests require during their stay.” 

Namratha Nandagopal , Executive Director of Application Development and Quality Assurance, Resorts World Las Vegas

Challenge

Resorts World Las Vegas wanted IT automation and an Intelligent Virtual Agent to be integrated into its architecture from day one.

Solution

Red, powered by AI World One, now provides personalized experiences and assistance for thousands of guests and employees across a variety of use cases.

Results

3.5k

Red provides guest services for more than 3,500 rooms at a time for Resorts World Las Vegas.

20+

Red coordinates reservations at more than 20 premier dining options throughout the resort. Guests can simply text Red to book a reservation.
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“We discovered that the main catalyst for our digital transformation would be to focus on customer-facing processes. We wanted to be 24/7, anytime, anywhere, transparent and personalized.”

Gonzalo Gomez Cid, Global Contact Center Director, Telefónica Namratha Nandagopal, Executive Director of Application Development and Quality Assurance, Resorts World Las Vegas

Challenge

Telefónica sought to replace outdated automated voice systems to shorten resolution times and boost customer satisfaction and brand reputation.

Solution

Amelia coordinates with Telefónica’s contact center agents to provide customers with a more natural interface for communicating with the business, driving employee and customer satisfaction and a better brand reputation..

Results

44%

Amelia handles 4.5 million calls for Telefónica per month, containing and solving simple customer queries, securing and verifying customers, and preempting customer needs, decreasing abandon rates by 44%.

90%

Amelia accurately recognizes customer intent on 90% of calls, driving an increase in overall customer satisfaction.
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AI World One multifaceted learning model trains virtual agents with new knowledge and skills from every user conversation and interaction.
AI World One contextual understanding, flexibility and affective understanding take virtual agents beyond decision-tree simplicity.
AI World One is always available. Customers and employees communicate with AI World One by voice, chat, text and more to get instant resolutions at any time of day.

AI World One multilingualism and ability to understand industry-specific terms, product names and common phrases enable enterprises to deliver clear and personalized communication at scale.

Adaptive, Continuous Learning Model

24/7 Support Agent                                 

Beyond a Chatbot                                   

Natural Language Virtual Agent

Let’s Get Down to Business

Find out how you can leverage AI World One Enterprise AI solutions to drive business-relevant results
that give your company an AI edge in the AI age.
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