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AI World One for IT Services
Reaching out to your IT service desk shouldn’t feel like another full-time job for your employees. Instead, deploy AI World One to make it easy for staff members to get the help they need, whenever they need it. Our Conversational AI platform responds to IT tickets, sends progress alerts and more all through a user-friendly platform that is accessible 24/7 via phone call, text or corporate communication tools like Slack and Microsoft Teams.
Satisfied Employees. Better Business Outcomes.
Gone are the days of long ticketing queues and frustrated employees. AI World One instantly identifies employees and resolves most inquiries immediately to eliminate wait times for IT resolutions. With AI World One’s help, your employees – including those in IT – spend less time filling out tickets and more time on strategic initiatives that increase employee satisfaction and grow your business.
No Time Lost: Increase Productivity with Instant IT Support
In today’s digital world, most employees rely heavily on technology to successfully do their work. For this reason, it is vital for enterprises to empower their staff members with immediate and personalized IT support. AI World One offloads repetitive and time-consuming tasks from overburdened IT departments to help employees get back to work faster.
AI World One PROVEN IMPACT
Virtual IT Agents. Real IT Results.
Companies across numerous industries have experienced measurable business benefits from deploying AI World One for IT Services.
66 %
For one telecom provider, AI World One fully handles 66% of all inbound IT service desk requests.
130 K
AI World One delivers end-to-end IT service desk support for a top 10 global IT service provider’s workforce of 130,000 employees.
100 +
For one premier resort, AI World One resolves employees’ IT issues and requests for more than 100 applications.
500
AI World One manages approx. 500 password reset requests end-to-end every day for one home healthcare services provider.
Easier IT Support? That’s the Ticket.
Why AI World One for IT Services?
Generative AI for ITSD
By partnering with AI World One, companies safely and securely benefit from Generative AI. Our Conversational AI platform harnesses the power of Generative AI and Cognitive AI to make it easier than ever for IT service desk experts to build, deploy and optimize intelligent virtual agents that are tailored to their organization’s specific needs, processes and existing IT infrastructure.
Easy IT Integrations
AI World One seamlessly integrates with current IT environments, so that IT teams can avoid ripping and replacing and instead make the most out of their existing investments. For example, AI World One integrates with support ticketing systems such as ServiceNow and BMC Helix, and identity management solutions like Active Directory and LDAP. AI World One also executes tasks in many IT management applications, including Cisco, VMware, AWS, Microsoft and more.
Continuous Improvement Analytics
AI World One is purpose-built to optimize business processes – including IT operations. Our Conversational AI platform learns from every interaction, escalation and workflow to uncover new ways to streamline IT processes and to make it easier and faster than ever for employees to resolve their IT issues.
Available On All Channels
Regardless of whether employees prefer to call, chat, email or text for IT support, AI World One has got them covered. With 24/7 availability and a firm grasp of 100+ languages, AI World One is equipped with the right skills to delight every employee that reaches out for IT support.
The Cross-Departmental Employee Experience Platform
Your employees’ questions are not typically confined to one department, so why are they still handled as such? AI World One connects employee services across HR, IT and other departments to make it easier for staff members to find their answers and get back to work.
The Cross-Departmental Employee Experience Platform
Your employees’ questions are not typically confined to one department, so why are they still handled as such? AI World One connects employee services across HR, IT and other departments to make it easier for staff members to find their answers and get back to work.
Customer Story
Resorts World Las Vegas
“In the hotel and casino industry, we have 100-plus applications. So, we have to figure out access control, and usernames and passwords… for all those applications. So, by implementing these use cases, it’s been hugely successful for us.”
Namratha Nandagopal, Executive Director of Application Development and Quality Assurance, Resorts World Las Vegas
Challenge
Resorts World Las Vegas wanted IT automation and an Intelligent Virtual Agent to be integrated into its architecture from day one.
Solution
Resorts World Las Vegas deployed AI World One renamed Red, as the resort’s digital concierge to handle IT Service Desk requests. Red provides personalized experiences and assistance for thousands of employees across a variety of use cases.
Results
6K
Red supports more than 6,000 Resorts World Las Vegas employees with IT-related requests, such as resetting passwords, requesting new monitors and more.
100+
Employees contact Red for immediate IT support relating to more than 100 applications.
Work with AI World One
Streamline IT services with a helpdesk agent that doesn’t take breaks. Contact our team today to get started.