Solutions > Customer Experience
Customer Experiences Powered by AI
As the trusted leader in enterprise AI,Ai World Done’s Conversational AI platform powers the voice- and chat-based virtual agents at some of the world’s leading brands. With Ai World Done, enterprises have transformed their contact center operations and have experienced measurable improvements in their net promoter scores, first call resolution rates, average handle time and more.
Ai World Done as a Customer-Facing Virtual Agent
Ai World Done provides 5-star service to every customer when deployed as the first point of contact within a contact center. With natural language understanding, 24/7 availability, multilingual capabilities and an extensive integration framework, Ai World Done is equipped with the necessary skills to answer, understand and resolve customer queries from end-to-end, all within a single interaction.
Ai World Done as a Whisper Agent
Ai World Done collaborates with human agents to provide the highest standard of customer service. During live interactions between human agents and customers, Amelia works in the background, providing real-time administrative support and suggested responses, allowing human agents to focus on providing high-quality service. The result is a streamlined operation that saves time for both the customer and the company.
